To cancel your account, you must notify Microserv in the following manner and with the following information:
• By telephone at (208)-528-6161. You must provide your name, username, security code, e-mail address and phone number on the account for verification purposes in order for the cancellation to be valid; or,
• In writing by a) postal mail to Microserv - Cancel Service, 1800 East 17th Street, Idaho Falls, ID 83404, or b) fax to Microserv - Cancel Service at (208) 528-6585, or c) electronic mail to email@example.com. You must provide your name, username, e-mail address and phone number on the account for verification purposes in order for the cancellation to be valid. In the event of cancellation in writing, you may be contacted by a Microserv representative to confirm your account information and cancellation details; or,
• In person at any Microserv office.
Failure to use services made available by Microserv does not constitute a valid cancellation. Your account will automatically renew for a renewal period equal to the original period of service for which you contract unless specifically terminated per the procedures detailed herein or by Microserv per this Agreement. Charges will continue to accrue on your account regardless of use until you notify Microserv that you wish to discontinue services.
Late Payment (Effective April 1, 2004)
There will now be a $5.00 late fee assessed monthly for any account that is more than 35 days past due. Failure to pay service fees on time may result in disconnection of services.
Putting Account on Hold
If you need to put your account on hold for any length of time, you must contact a Microserv office in advance to make arrangements. If you fail to notify Microserv, your service will continue to be provided, and normal charges will apply. Failure to use services made available by Microserv does not constitute a valid account hold.
All returned checks are subject to a $20 returned check fee.
Invoices Sent by E-Mail
All Internet service invoices will be sent via email unless otherwise specified. Internet service invoices are sent out in advance on the 20th of each month. Payments are due on the 1st of each month. Microserv provides a 35-day grace period before services are automatically suspended by our accounting system.
Refunds (Effective August 1, 2003)
Microserv does not refund pro-rated intra-period charges upon cancellation and does not provide any refund for pre-paid services purchased under this agreement. In the event of cancellation, all applicable services provided by Microserv will terminate on the effective cancellation date and Microserv shall have no further obligation to provide services of any kind after that date.